State: Washington Product: Lowes Customer Care Clear all filters (7 of 461 reviews match)
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1.0
Details
I was at Lowes today who always advertises a 10% Discount for military veteran's I know Home Depot offers it as well. However today even after showing my Veterans ID card the clerk said you are not in the system so we have to put you in again. Which apparently would...
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4 comments
Anonymous
#1607234

It’s a better system now. We used to have to show our military ID every time we checked out, then we had to wait a few minutes for a manager to come and approve it.

Now, It is tied to my mylowes card. The cashier scans my card and it automatically gives me the discount.

I can now also get the discount when I buy something online and use the self checkout. Go to the customer service desk and they will help you register, it only takes 5-10 minutes.

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Review
#1414314 Review #1414314 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$10
This was in the South Hill Puyallup Lowes, and I must give credit to the cashier. She was actually trying to get someone to help me, but after fifteen minutes of standing around waiting, I had had enough. When Home Depot is right across the street, I expected them to...
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1 comment
Anonymous
#1545266

again, why do people expect full service at a "self service home improvement warehouse"? I don't get it.

Review
#1336315 Review #1336315 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Waiting with no success
Reason of review
Order processing issue
Preferred solution
Bring Back Customer Service within the store!

Lowes in Longview, Washington - The messed up customer service rep

1.0
Details
They have an employee at lowes in longview washington he is so rude he cusses at u and tells u to leave his store his name is christopher hynes
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Review
#1265725 Review #1265725 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
4.1
Details
I bought a pallet of dirt Wanted to tie it down so I bought straps to do so which I can do on my own, THANK GOD!!The straps unfortunately were not threaded and I did not know how, 4 garden people just stood there as I struggled!! When I asked for help they said they...
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1 comment
Anonymous
#1451047

I expect Lowes is no different than the home center i worked for. Employees were not allowed to assist in securing or tying down loads.

It's a liability. If the load came loose, the straps broke or materials somehow flew off your vehicle and damaged another, the store could be sued.

We could help load your merchandise but securing it was your responsibility. That's part of living in a world where everyone is looking to make a buck by suing someone with deep pockets.

Review
#1217634 Review #1217634 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
We are currently working on a contract with Lowe’s for flooring our home.Not only did the bid take weeks but every time I tried calling customer service to figure out what was going on I kept getting put on hold then after 15-20 minutes of waiting I’d get the busy...
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Review
#1208846 Review #1208846 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
4.2
Details
On June 24th I went to YAKIMA, WA LOWES to purchase a dishwasher. It was obvious that the man at the register was beet red and mad at someone. He could not get my VET discount to activate and told me I had to forget it and get registered properly tomorrow. I told him...
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4 comments
Anonymous
#1343847

When you complain online via the Lowe's website or call the 800-44-LOWES # they generate a ticket - a CCIC - that's sent to the store's management team to follow up on within 24 hrs but good luck with that. In the next few weeks/upcoming month management is getting cut along with another round of associate cuts all in the name of increasing profitabilityThe morale of the associates within each lowe's is extremely low right now because of the CEO Niblock and his gang of out of touch corporate leaders intentionally running the company into the ground by cutting payroll hours at the store level to cut costs and on that on paper increases profits for him, the stockholders, and his wall street pals.

Niblock would rather appeal to the wallstreet profit gang then do the right thing and invest those profits back into store operations and the people. Niblock professes to be a servant leader and forces every manager to subscribe the servant leadership model but it's all a social scam. All he cares about is putting more dollars in his pocket at whatever costs.Just look at how Home Depot is smashing Lowe's in sales, customer service, product availability/in-stock position, first to market in new products, IT infrastructure and backend processes.

Niblock only cares about his *** NASCAR *** and looking good around his buddies. He doesn't give one rats *** about people at the store level.

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Review
#1065712 Review #1065712 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Very upset and will give home depot a shot for awhile
Reason of review
Poor customer service
Preferred solution
Have a long talk with the staff about the importance of each customer, keep calm and stop being so angry and nasty
Everybody seemed to busy to help. We have been customers of lowes for a long time and until we get a w/c lift installed in our vehicle we need to depend on the chairs in the store. Sorry for the long story but we feel disappointed. AL & Earline Alinsunurin ph#...
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1 comment
Anonymous
#1157606

Perhaps if you had requested a chair rather than sitting on a lawn chair for an hour they may have found one for you as well. It only makes sense that they would give it to the first person that requested it. Get the lift installed in your vehicle and you won't have to depend on store to provide a chair for you.

Review
#844897 Review #844897 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts