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3.5
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
Staff
Value for money
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1 comment

I bought a 5 gallon water jug at Lowe's they charge me almost $7 for the deposit and when I went to return the bottle to get my deposit back they told me they don't accept the bottles I can only exchange it for a full one. Why do you call it a deposit if you don't get your money back when you return it?

Review about: Lowes Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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Anonymous
#1404936

Well actually they DON'T call it a deposit. You did.

It's a discount on a filled bottle for turning in an empty one.

The sign on the display even says "This is not a deposit program." That's your own fault for not reading the sign and making assumptions. aaa

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