I returned two 5-gallon bottles and purchased two full 5-gallon water bottles, however, the price charged was the same had I not returned the bottles. I should have been more suspicious when there was a note saying they no longer used the coupons to show the bottles were returned.
I questioned customer service and they said just tell the cashier how many bottles were returned. They "trust" you since you do not get your deposit back.
Never go Lowes for bottled water. It would be cheaper to have it delivered.
Reason of review: Poor customer service.