Nothing but trouble from the beginning. I chose to open a credit line because Lowe's has a less frenzied feel to it than Home Depot.
The shopping experience seem's slightly more pleasant. Then the true colors show as I go into pay My first installment on credit, and there is a late fee that obviously doesn't belong there. rather than bill me the correct amount , and deal with the issue internally, the customer service clerk hands me a phone number and tells me to deal with the issue my self. I complied with the unfriendly suggestion.
I called the number and had the clerical error removed. From that point I was willing to forgive the incident, but then every month that I go in to make my installment the same late fee is on the bill! From the first conversation that I had on the phone I double checked my due dates and made sure to show up in person a day early or the due day. It has been nothing but a problem with Lowe's and more headache than anyone should have to deal with.
My wife and I will be paying the bill and moving on. We will be sure to everyone know what happens when you open a credit account with Lowe's. I could choose to paint This company with Crude word's, but it isn't necessary. The ugly shows in the customer service.
How would you correct the neglect , and over collections? go back to the drawing board in terms of treating your customers professionally. No Relationship Building / Unmet Needs /No extra ordinary customer service / disorganized financing.
Why would I shop here? Mike Wright Roy Utah You have my number.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Problems with payment.
Monetary Loss: $1680.
Preferred solution: Let the company propose a solution.
Lowes Cons: Poor financial service.