Okemos, Michigan
Not resolved
4 comments

Through our 4 year ordeal, 4 doors from Therma-Tru we are now onto door #5.This door lasted 2 years before rotting out and causing the hardwood floors in our entry way to rot.

We reported the problem in August 2011. We are into mid Nov. and Lowes is yet to fix our door. We had Lowes, Therma- Tru, and their insurance comp.

out. We were told they would fix it and we could make arrangements to get it fixed.

However, a month has passed and they won't return our calls after leaving numberous messages with upper management.The first door was warped and the other 2 were such poor quality they never left Lowes.

Monetary Loss: $13.

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Anonymous
#506803

Go to your local hardware store. They sell saepicl enzymatic cleaners made specifically for vinyl siding.You can spray on easily with a garden hose adapter, let it soak for a few minutes then rinse with water.I do the above, but I use a high psi power sprayer instead of a garden hose. I rinse once with plain water to loosen and dirt, apply the cleaner, then rinse again.Works great.I would avoid using bleach as it may kill your landscaping.

Anonymous
#422821

WE BOUGHT A WASHER & DRYER FROM LOWES.WE ALSO HAD THEM INSTALL AND SHOWER DOOR TO ONE OF OUR BATHROOMS.

RECENTLY WE PURCHASED A KENMORE REFRIGERATOR FROM LOWES. THE WASHER AND DRYER ARE OK. THE SHOWER DOOR WAS WARPED AND THE IDIOTS BROKE SEVERAL TILES. WE HAD IT REMOVED AND LOCATED A FAMILY BUSINESS TO INSTALL A NEW ONE- WORKS GREAT.

THE REFRIGERATOR? IT WAS GOUGED ON THE OUTSIDE (~5 inches) on the inside there was a 14 inch scratch. basically we will never deal with lowes agan.

oh and they billed us twice for the refrigerator and the washer and dryer.DO THEY TINK PEOPLE NEVER CHECK THIER CREDIT CARD STATEMENTS.

Anonymous
#378269

Dear Consumer,

We are sorry to hear about your experience with Therma-Tru Doors. Please contact Therma-Tru at 800-843-7628 and ask for the Senior Customer Care Agent. We look forward to speaking with you.

Regards,

Therma-Tru Doors Support Team

Anonymous
#378031

What of the expenses did they agree to cover? How would you rate the customer service of both Lowe's and Therma-Tru

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