Through our 4 year ordeal, 4 doors from Therma-Tru we are now onto door #5. This door lasted 2 years before rotting out and causing the hardwood floors in our entry way to rot.
We reported the problem in August 2011. We are into mid Nov. and Lowes is yet to fix our door. We had Lowes, Therma- Tru, and their insurance comp.
out. We were told they would fix it and we could make arrangements to get it fixed.
However, a month has passed and they won't return our calls after leaving numberous messages with upper management. The first door was warped and the other 2 were such poor quality they never left Lowes.
Monetary Loss: $13.