Lowes - We bought electric water heater due to a factory defective heating element and told too bad our loss
I am an elderly man with a disabled wife. I bought an electric heater to replace my existing gas water heater on Nov 1 2013 at Lowes in Burlington, IA.
After wiring it up we waited 2 days for it to heat. Nothing. We had an electrician friend come who checked out the electrical and said he couldn't see anything wrong. After 1 1/2 weeks of waiting for hot water, we called our local electric company thinking it was electric problem.
To our surprize it was the electric water heater itself. After having found the factory defective heater element we were charged $175 to have the heater fixed. We went to the Burlington Store and was told there was nothing they would do for us. Even the store manager was rude and high and mighty attitude.
We only asked if they could pay the $175 for the fix but they laughed at me. Please help with this matter.
I am a Pastor and do not appreciate the bad representation of the Lowes company. I will not buy at Lowes again unless this matter is attended to.
Product or Service Mentioned: Lowes Credit Card.
Monetary Loss: $575.