We went in to build our kitchen at Lowes in Waterford CT. We went witht he 18 months no interest and asked the store what the minimum payment.
The store manager Jennifer Veno, stated that her payment was an approximate number and we told her that we needed the payment to be around a certain amount. She said it should be around that. When we received the bill it was 3x's the amount. There is nothing Lowes or the credit company can do other than if we claim hardship and ruin our credit.
Spoke to the general manager who said that the order could be refunded. My husband ripped out our kitchen in anticipation of the order and I am on bed rest with twins. They offered us to come back and redo the process or to come to my house. I would not work with them again and did not know how they would ever manage to build a kitchen for the payment we could afford based what their policies dictated.
They could do nothing for us. I will never use lowes again and I am forced to try to figure out how to pay this bill. I don't have the physical energy or resources to attempt another kitchen design.
I am so angry at lowes and they have offered us no compensation. DO NOT USE them for any sort of financing or expect the manager to answer questions knowledgeably.
Product or Service Mentioned: Lowes Manager.
Monetary Loss: $10.