Not resolved
2.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

I've wasted 3 days attempting to place online order using my certificate. Keep getting message that 'gift certificates can't be used to purchase other certificates'.

Problem is I'm NOT trying to purchase another certificate, I want to order plumbing and electrical supplies. Used their useless "Chat" feature multiple times only to be told over and over to try again . . .

their website and help features suck! It's 2018 folks, fix your website, unless you're trying to lose customers to Home Depot.

I really do not like to have to deal with these types of problems when I need to make a purchase and will avoid shopping at Lowes in the future.

Reason of review: Problems with payment.

Monetary Loss: $720.

Preferred solution: Let the company propose a solution.

I didn't like: Online checkout app.

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