I've wasted 3 days attempting to place online order using my certificate. Keep getting message that 'gift certificates can't be used to purchase other certificates'.
Problem is I'm NOT trying to purchase another certificate, I want to order plumbing and electrical supplies. Used their useless "Chat" feature multiple times only to be told over and over to try again . . .
their website and help features suck! It's 2018 folks, fix your website, unless you're trying to lose customers to Home Depot.
I really do not like to have to deal with these types of problems when I need to make a purchase and will avoid shopping at Lowes in the future.
Product or Service Mentioned: Lowes Website.
Reason of review: Problems with payment.
Monetary Loss: $720.
Preferred solution: Let the company propose a solution.
Lowes Cons: Online checkout app.