Not resolved
1.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
3 comments

Bought a "TruTemper" wheelbarrow with a plastic bin.The bin cracked the first time I tossed a log into the bin.

I taped it with Gorilla Tape, but within six months, it had cracked all over. I took it back, saw that all new "TruTemper" wheelbarrows had METAL bins. They told me to go to the manufacturer. Right, I should ship it?

I tried to complain, but that can only be on by telephone or by chat. So, I chatted. The rep.

said, "I understand, completely." I haven't heard anything since.I left the wheelbarrow at Lowes because I have only a car, and buying it required borrowing a truck, so it returning it.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $80.

Preferred solution: how about a wheelbarrow with metal bin that dents but doesn't break?.

Had an Experience with Lowes?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1378607

if incident happened in cold weather plastic gets brittle will crack easier

Anonymous
#1374092

Sorry the issue had presented itself this way, but it sounds like you were not correctly qualified during the product selection process.

Plastic drum wheel barrows are not for items that are considered solid items (bricks, logs, Large rocks)

A store associate should of been able to walk you through more qualified selection process.

Anonymous
#1372957

You can buy wheelbarrows with metal or plastic trays. You should have bought the metal tray if you had planned on throwing heavy solid materials in it. Not their fault you abused the plastic tray.

You May Also Like