After buying a new Cabrio washer and dryer, I called Lowes to get a service call because our clothes were not getting clean. The service guy said he gets the calls "all the time" but he cannot adjust the amount of water the machine will use, and it uses perhaps a gallon, no matter how full the machine is, and it is a LARGE capacity washer!
Several calls to Lowes and to Whirlpool got me absolutely no where. Then a month ago, we have had the set about 2 years, the hinges of the glass lid cracked. We had to take the lid off.
Thanks to THIS WEBSITE, we did not bother with phone calls; my boyfriend attached metal strips to both sides as someone else had done. We can use it now, but I will NEVER, EVER buy Whirlpool again, or deal with Lowes!!