Bought a relatively expensive Whirlpool Refrigerator with icemaker for a rental unit. Tenant calls me and says it's not cooling.
Service man says its the compressor and gives me a Whirlpool number. This number gives you two options, parts in warranty and out of warranty. No ability to talk to a live person. I went to the Lowe's where I bought it, first person says there is nothing they can do, talk to department manager, he tells me the same thing.
They are only the retailer he tells me, they can't be responsible after warranty and I didn't buy the extended warranty. I told him the refrigerator it replaced was 22 years old, with minimal repairs, and the refrigerator at my house is 15 years old with no repairs. I explain that I had bought a GE washer less than 3 years ago, and the transmission went out on it. Another big loss for an appliance that was bought to replace a low end Kenmore that was 18 years old.
So after being out over $1300 on 2 appliances, I told them I would not be back. They have a good variety, but I would not continue to spend my money at a store that would not back their products. I've stuck to my guns, I can live without Lowe's. They'll end up like Steinberg's in Lexington, Ky, Circuit City, happening to Best Buy right now.
People won't stand for being treated unfairly that only services until the unit is sold. I'll buy from the local Lyon's Do-It Center or buy online from Amazon.
I've cancelled my credit card with them and I will only go in the store to look at something I want to see before I buy from Amazon. Lowe's is no longer about the customer but the stockholder.