I have a four-year extended warranty on my w/d combo. Called for repairs to be done to non-functioning washer. Was told that the companies which provide service are all sixty miles or more away from where I live.
There are two or three EXCELLENT repair companies I have used locally.....and who are recommended by contractors as well.
Using someone that far away is inefficient and decidedly UNgreen. Travel time alone & gasoline will use up any "savings" which might have come from using the other guys. PLUS, I sit here unable to use the appliance, unable to do a laundry.....and I'm looking at a weekend with no one available.
Ultimately, I decided to use the company of MY choice and HOPE that Lowe's will re-imburse me. This is NO way to run a business and another reason NOT to spend the extortionate amount of money that it costs to buy the extra warranty.