Update by user Jul 21, 2017
After repeated calls and emails. I finally got a call that the frig was on its way to my house.
But after I was told 3-4 different things. As big as a company this is you'd think they'd have a better system to know what going on with orders anytime along the process!
Original review posted by user Jul 19, 2017
I placed an order07/18/2017 Order #: 337343699 Invoice #: Order Total: $898.31 by calling and the rep was very pleasant. and she informed me that I would be receiving a call later that eve last night and I did not.
the reason why I purchased this frig not just the price but my current is not working correctly and I needed the new one as to not loose all my food. So, I sit here on indefinite hold while the rep I called is doing who knows what?? this is really poor customer service. and I've spent plenty of money with your company.
This really *** me off to no end!. That I'm told one thing and then I do not get what I was told. A VERY UNHAPPY CUSTOMER THEN I RECEIVED THIS FROM THEIR CUSTOMER CARE: Greetings David, I appreciate your email regarding the delivery status of order number 337343699. I apologize for any inconvenience.
I checked my records and they say your order was delivered today. If you believe there to be any discrepancy, please let me know and I will do whatever possible to help resolve your order status. Optionally, I invite you to contact the store fulfilling the order at (804) 226-5440. They are there to help as well.
If at any time you would like to call the Lowe's Corporate Customer Care/Sales Team, their phone number is 800-445-6937. They are available for help at your convenience, Monday - Saturday, 8:00 a.m. - 10:00 p.m. and Sunday, 8:00 a.m.
- 9:00 p.m. (EST). I truly value you as our customer and sincerely appreciate you choosing Lowe's for your home improvement needs. If for any reason you require further assistance, please feel free to let me know by replying to this email and I will respond at the earliest possibility.
Best regards, Mark O.
Lowes Customer Care I wouldn't be contacting them if I had the product looking where it is now would I! Come on now REALLY!!WTF!!
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $898.
Preferred solution: Deliver product or service ordered.
Lowes Pros: Staff, Going to the store, Cashier very nice and friendly, Variety and quality of plants.
Lowes Cons: Delivery prblems.