Bought an over 1200.00 new stainless steel refrigerator on the weekend of July 4th 2019 from Lowes Latrobe, PA. Today is October 9th 2019.
Problem started 10/5/2019. This is 3 months old!! Model LDCS24223S/01. Serial number 904 MRUY 07478.
The refrigerator cooling totally quit. It reads 66 in the top while being set at 33. LG Smart services was useless. Spoke with 3 representative who promised I would be called promptly with a service date.
Was texted a link regarding service that led to "page unavailable" All of our food was ruined. I am an older disabled woman who depends on the refrigerator to keep medicines. I need the help of others to obtain ice for a cooler. My partner works out of town.
Case number RNN191007008538. Lowes was contacted by Daniel and promptly told since he didn't buy an extended warranty they will do nothing. I (Donna) called Lowes again today and spoke with a manager who said he would connect me with service to obtain an RA number. The call was disconnected.
I called again and was connected with a woman who adamantly refused any help by Lowes except to connect me with LG. I told her we wanted to do a return and get a refund. She refused.
I will never purchase from a company again who refuses to help their consumer resolve a problem with an expensive item nor back up what they sell. Now we are forced to somehow purchase a small refrigerator until ours is repaired.
Reason of review: Damaged or defective.
Monetary Loss: $1200.
Preferred solution: Full refund.
Lowes Cons: Failure to meet commitments.