I bought a Master Forge Item# 0131699 Model# BB02218A a year ago and now I cannot get the Charcoal Pan (Part# BB02218A-Q) from Lowes or Master Forge. I have 3 incident numbers (which is ridiculous) for the same complaint (1189211, 1215955, and 1-4666765295).
The last store manager I spoke with was Jose at the Stafford store. He called Master Forge and assured me they had the part. I called Master Forge and they told me the part was no longer in stock. Lowes sold me a lemon charcoal grill that I cannot get parts for anymore.
I am out $200.
I have tried the store managers, Lowes Corporate, and Master Forge with no success. The grill is only a year old.
Product or Service Mentioned: Lowes Manager.
Reason of review: Poor product and customer service.
Monetary Loss: $200.
Preferred solution: Either a full refund, a new grill, or something else that lets me grill again..
Lowes Cons: Product quality, Managers, Problem solving skills, Getting the run-around.