We purchased custom blinds for our new home which took several weeks to manufacture. The installation was supposed to take 1 day.
The hardware was sent to our local LOWES and sat there for 2 weeks awaiting the installation which could not be scheduled until after they had received our product. The first time the installer was over an hour and a half late saying he was stuck in traffic and had to stop and get gas on the way. Some of the blinds are about 18 feet from the floor and are motorized. During the first install time he said they didn't send the remotes so he would have to come back for that.
"They" also sent the wrong hardware for our vertical blinds for the sliding glass door. And 1of the valences was to long and he didn't bring a saw. He said it would be a min of 2 additional weeks to get the correct hardware and the remotes. Again we had to wait for the hardware to arrive before we could schedule the installer to come out AGAIN.
The next time he came out he forgot the ladder he needed to program the remote for the upper blinds. When he went to install the vertical blinds he ,at that point, finally realized he never verified the rest of the hardware for the verticals, we are still missing the clips to attach the valence on the verticals. On the 3rd trip he was able to fix the motorized blinds. It is going to be ANOTHER 2 WEEKS to get the correct clips and then we have to schedule a 4th install.
So far the one day install has been going on for over 3weeks and we have to wait at least another 2 weeks. The installer has been at least 30 min. lat 2out of 3 times, and has not brought the correct tools 2 out of 3 times.
Overall I would rate my experience with Lowe's and there installer as very poor, less than 1star. If I performed at this level, I would be out of business.
Product or Service Mentioned: Lowes Blinds Installation.
Reason of review: Order processing issue.