Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Ordered a 96 gal trash can back on 2/2 online to be sent to the Dyersburg Tn store with an expected delivery date of 2/9, called yesterday to see if order had arrived and the lady told me to call back tomorrow because it would probably be on that nights truck, I call back sat 2/10 and this time I’m told “it may be out on the truck just not in our system yet, so call back later or tomorrow” . At this point I’m getting frustrated because it had been since 2/2 that I have been waiting for this delivery so I call the 1-800 customer service number on the order confirmation, this lady ask me to hold while she checks on it only for her to come and tell ME to call vendor money to find out where it’s at......

UH NO, I told the lady to just cancel my order and issue my refund.

Guess I’ll be shopping elsewhere! Dang Lowe’s was hoping you could do better than that

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Problem with delivery.

Company wrote 0 public responses to the review from Feb 10.
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