I live in Independence MO and on May 6, 2007 I purchased a 1/2 hp Water Ace sump pump that had a 5 year warranty. Today the sump pump went out and I have almost a full year of warranty left. I called the manager at Lowes and they told me that I would have to send it to the manufacture as they will only replace within the first year. What a Fu_cing bunch of BS!!! That is really going to do me a lot of good today while my basement floods.
If you buy a car part from an auto parts store and there is a lifetime warranty on the part and you have trouble you simply bring it back to the store and they give you a new one and deal with the manufacture who sells to them on a daily basis....this is the way it should be and not make the customer deal with the problem.
I think that Low life Lowes could send the pump back to the manufacture on the next truck with the rest of the ***.
Product or Service Mentioned: Lowes Manager.