4/14/2018 - Lowes has been our go-to place for remodels and repairs for over 30 years. Saturday we spent over an hour shopping for materials for our bathroom remodel.
When we finally found someone to wait on us, we felt that we were a bother to him and that he was not interested in helping us. He was not able to answer simple questions about in stock items and ordering, and didn't make an attempt to check the computer. He eventually whipped out some 3x5 cards that he had in his pocket and seemed to look through them searching for something.
When we finally told him we would go elsewhere he shrugged his shoulders and walked away. After asking an employee at the front of the store to call a manager, we waited over 20 minutes without success.
Menards was pretty happy to help us with our bathroom remodel and even happier when we spent a ton of money.
I will continue to attempt to talk to someone in a management position at Lowe's but not holding my breath.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service was unbeleivably.