I am going through the same thing right now too neither woodshades or Lowes will to take responsibility for my fence that's falling down. To update my review I did get a full refund and now I am in the process of taking the *** fence down and basically it is fiburons fault because gra el wasn't going to do anything because these posts were firmly encased in concrete and water got into the slots that allowed the horizontal bars to go through that was a design flaw woodshades quickly corrected four years ago two years after I bought my fence. They should have never had post that weren't salad with brackets had I had that I would have never had this problem fiberon knows this and Karma is coming their way I predict they will be going out of business because of all the bad blood
Reason of review: Warranty issue.
Monetary Loss: $8900.