Lowes - Worse experience

The WORST experience ever. If youre thinking about buying cabinets or countertops from Lowes DONT.

This has been the biggest nightmare, and I wish I had never started this project. For reference, this was at the 2790 Arthur Kill Rd, Staten Island, NY 10309 location.

I purchased KraftMaid cabinets and a Dekton countertop, and the sales lady told me delivery would take 45 weeks and that any damaged pieces would be replaced in about 2 weeks. All lies. We started this project at the end of August, and we STILL have no kitchen.

The KraftMaid cabinets are absolute trash.

Doors came scratched, multiple cabinets arrived damaged, and I still had to wait five weeks for a replacement sink base even after they came out to measure and STILL got the measurements wrong. The molding was the wrong size, the replacement molding arrived broken, and now Im stuck trying to get replacements yet again. Every step has been a disaster.

Then theres the Dekton countertop and backsplash nightmare. The sales rep told me Id receive a call within 48 hours and installation would take two weeks.

Another lie. After waiting three days with no call, I had to contact the manufacturer myself only to find out I needed to sign a contract before anything could even be submitted to the third party, which the rep NEVER mentioned. I signed it, waited again, and still got nothing. I had to call the third party myself before anything moved forward.

Only then did they finally review the contract and schedule measurements two weeks out.

When the guy finally came to measure, he told me installation takes another 23 weeks, and that they can only measure the backsplash after the countertops are installed. Meaning Im looking at 67 weeks for the backsplash alone and thats only if nothing else goes wrong, which at this point seems impossible.

To make things worse, when I emailed the rep and specifically asked to speak with a supervisor, she refused. She told me theres nothing a supervisor can do because thats the information theyre getting from the vendors. Completely unacceptable.

I asked multiple times, and she flat-out refused to connect me with one.

People shouldnt be without a kitchen for months. The process was supposed to take 2 to 2.5 months MAX not 6 months and counting. Because of all this miscommunication and incompetence, weve been forced to buy food out constantly. We have children, and its nearly impossible to feed them healthy meals without a functioning kitchen.

Our entire household has been thrown into chaos because Lowes couldnt deliver what they promised.

And honestly, the staff should be better equipped, better trained, and far more transparent before theyre put in charge of major home renovation projects.

The level of misinformation and lack of accountability is shocking.

Truthfully, I shouldve just kept my old kitchen. What I had before was better than what Im dealing with now.

Save yourself the headache, money, and stress go ANYWHERE else