Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Needed 30 inch, slide in, stainless steel and self clean stove for remodeled kitchen done by Lowes at White Marsh. Found exact match on web site.

Went to Timonium store, I live in T, to pay for microwave and stove. Stove delivered but installation delayed b/c of counter top problem. Became aware that stove had steam clean not self clean. Tried it and learned it was worthless feature.

Called GE and tech said working as it should. Asked Lowe’s to exchange for one w self clean feature. Refused request. Told manager I had kitchen and bathroom remodeled and had custom window treatments done at Lowe’s and expected more consideration.

Answer was that I was beyond 30 day period for returns.

Feel like I was deceived by description on web site.

Chose White Marsh store for kitchen remodeling since I heard “horror” stories about Timonium and I have only lived in Timonium less than a year. Have spent hours on phone w different Lowe’s depts.and I was always needed to be transferred to someone else.

Given up on Lowe’s and referred to Attorney General’s office of Md.

Product or Service Mentioned: Ge Appliances Jgss66Selss Range.

Reason of review: Not as described/ advertised.

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