I purchased a Samsung refrigerator and 3 year service plan. The fridge quit working and repair was made.
Within 30 days fridge broke again. I called for service and was told they dont service Samsung products! I need to call Samsung. WHAT, I purchased at Lowes and with their warranty.
I hung up and called again, this time I got scheduled for service, but 6 days later. After waiting all that time without a fridge the day of my service I took off work and waited and the repair person did not show up in the allotted 4 hour time frame I was given. I called Lowes customer service to see what happened and my options. I was treated very poorly and got no where further on getting a repair.
I still have an unusable fridge and maybe a repair person coming. I dont know and they dont know. Also it gets worse since the claims are within 30 days its all one issue not two separate so no end in sight.
If it was two separate the third incident I could look at lemon law. So between the two incidents for the last 30 days I have had a working fridge for about half the time.
Product or Service Mentioned: Lowes Protection Plan.
Reason of review: Warranty issue.
Monetary Loss: $1650.
Preferred solution: Full refund.
I didn't like: Horrid.