The heart of my gross dissatisfaction lies in Lowe's twice iterated commitment to make delivery between 8:00am and 12:00noon on December 2nd. The item did not arrive until nearly 3:00pm.
Despite lengthy and multiple calls to Lowe's, I found that there was no interest in, concern about, or willingness to hold accountability for their failure. Lowe's staff attempted to excuse their failure by making wild statements that - at each step - I refuted with facts. Lowe's acknowledged my rebuttals, but did not ever accept responsibility...
or offer any good faith "make good" accommodation. The experience demonstrated that Lowe's concern for a customer is a distant consideration.
Product or Service Mentioned: Lowes Delivery Service.
Reason of review: Problem with delivery.