260 Turnpike Rd #266, Westborough, MA 01581, USA
Not resolved
Customer service
Ease of Use
Product or Service Quality

I started this process in July 2017. Went to the Lowes store to sign up for installation of two entry doors. Installer came and measured the doors - measurement was not passed on promptly. I ordered the doors subsequently and installer finally arrived to install in late November AFTER several reminders. During initial measurement we told the installer that the fairly new storm door was to remain so we paid Lowes for reinstallation of the storm door. However the measurements by installer were inaccurate and storm door could not be reinstalled. It is now July 2018 and I STILL do NOT have a storm door. I have visited the local Lowes store and complained many times. I have called the 800 number a few times and all I hear is we will contact the installer to fix it but to this day nothing has happened and Lowes does not seem to care about following up with me.

The installer did such a poor job with the door that I have air leaking through. In addition they refused to take back the old doors ( I had paid for removal as well) Finally the store manager took it since I threatened to take legal action.

I am just completely disgusted with the approach and lack of service. We were going to redo our kitchen and thought of giving the project to Lowes but have put it on hold due to this rotten experience.

I have paid Lowes over 4000 dollars for the two doors and it is still not done. Can you imagine what they would have done if I had put a stop payment on my charge ?

Product or Service Mentioned: Lowes Door Installation.

Reason of review: Damaged or defective.

Monetary Loss: $4500.

Preferred solution: Full refund.

Lowes Cons: Poor management response to my issue.

  • Lowes Installed Sales
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to Michelle y #1544884

I can't agree more. It is so unprofessional when they ask you to hold as if they are serious about checking on the problem and then conveniently disconnect. I hate Lowes - no wonder their earnings are not as high as Home Depot


The WORST!! The installers are subcontractors and TERRIBLE.

When you call lLowes AFTER you paid for the job, they’re NOT INTERESTED. They tell you to call CPO their central purchases supm-of-the-other. When you call them, you stay on hold hen they disconnect the call.

I’ve called 16 times over the past 3 days. It’s SICK the way they take your money and make tou pay anyway!

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