Not resolved

I had placed an order online, from Jersey City, NJ, Their online ordering sucks, The order went to the store in New York, The Initial delivery date available was 12/22/2015,

One day before they called me and said They dont have stock for washer, they re-scheduled it to 12/26/2015.

On 12/24/2015 they called and said they don't have stock for Dryer. It will take one week more to re-deliver it.

This is a multifamily home, I promised my tenant to provide new washer dryer, I had to break my promise multiple times , which looses my reputation,

When the order is placed and accepted, store has to make sure the delivery goes thru properly, otherwise what is the point in opening multiple channels and delaying the delivery.

I have placed orders with best buy and home depot, they are very prompt in deliver and customer service,. LOWES DELIVERY REALLY SUCKS.

I am not ordering any satilite or something which is not reachable. after all it is washer and dryer.


Reviewer is in unhappy mood. kamausa stated that there is a room for improvement of worst delivery experience and delivery department not good. Please immediately contact the author of this review to discuss problem with delivery of samsung washer and dryer. Lowes needs to issue a partial refund according to poster's claims.

Other people also mentioned samsung washer and dryer in their reviews. You may find this information helpful for further shopping at Lowes.

Had an Experience with Lowes?

Write a review


Terms of Service
Post Comment

On Saturday 10/26/2015, I picked up washer from Rosadale , NY store, along with other parts. There was another store having stock of the dryer I requested, I contacted them asked to hold that dryer for me , I wanted to pickup, On sunday morning I went to pick up the dryer, as I needed the haul away and hookup service they charged 20$ extra for hookup service,

Ton 10/28/2015, The dryer got delivered, the service person says, his paperwork does not talk about the washer, hence he cannot install dryer, I asked him I will pay him the service charges, he refused, he moved the new washer/dryer to the second floor, Now I need to call the store and ask for service setup to haulway and hookup again,

What a pathatic expericence for buying appliances.


I think you will find that Lowes and Home Depot don't have warehouses full of appliances.They order from the manufacturer and you are given a delivery date based on their expected delivery time from the manufacturer.

When your order is delayed it is because the manufacturer didn't have the stock to ship.

Next time you need an appliance quickly, buy it from a store that has it in stock.That way you know you will have it when you need it.

You May Also Like

Why hire lowes installation? Lowes "2015 I were hired Lowe's Home Improvement installed siding, windows and gutter; It cost me $40,000. Last year I have observed that my ceiling was stain I have no clue..." Read more Lowes - Horrible Service Lowes "Started kitchen remodel project with Lowes in Mooresville and received horrible service. Never received calls back without calling multiple times. Job was never finished and we had to finish it..." Read more Lowes - Vinyl Fence installation Lowes "First they said it was a two day project that turned into a week long project that actually over a month later is still not done. They also said they..." Read more LOWES CREDIT CARD BANK Lowes "If you have a Lowes Credit Card the bank that they use is GE Capital Retail Bank according to the "Employee" on a Rip-Off Report Rebuttal Report Number 1140625. This..." Read more Ross Dress For Less Mobile Al - Terrible Customer Service-Ross Dress for Less Manager Ross Dress For Less Mobile Al "I purchased items from Store #1845 on Sept. 1, 2017 for a total of $30.22. I took the items home and hung them up for wear on a later date...." Read more SkyCaddie / SkyTrak / SkyGolf.... Horrible Customer Service Skygolf "I recently had a shoulder injury that would require surgery and a 6 month recovery time frame. I have been a customer of SkyCaddie /SkyGolf for numerous years, owning all..." Read more Northern Tool And Equipment - Brand New Generator Caught Fire Due to Gas Leak Northern Tool And Equipment "Whatever you do DO NOT BUY A GENERATOR from this company. Last week my brand new $1800 13000 watt generator blew up and caused my house to catch fire. The..." Read more Nfl - Lions always get a unfair shake compared to other teams Nfl " What are we suppose to do as Lion Fans to get a fair shake in this league. Screw the NFL, I'm boycotting for unjust fairness towards the Lions. This..." Read more