Jersey City, New Jersey
Not resolved

I had placed an order online, from Jersey City, NJ, Their online ordering sucks, The order went to the store in New York, The Initial delivery date available was 12/22/2015,

One day before they called me and said They dont have stock for washer, they re-scheduled it to 12/26/2015.

On 12/24/2015 they called and said they don't have stock for Dryer. It will take one week more to re-deliver it.

This is a multifamily home, I promised my tenant to provide new washer dryer, I had to break my promise multiple times , which looses my reputation,

When the order is placed and accepted, store has to make sure the delivery goes thru properly, otherwise what is the point in opening multiple channels and delaying the delivery.

I have placed orders with best buy and home depot, they are very prompt in deliver and customer service,. LOWES DELIVERY REALLY SUCKS.

I am not ordering any satilite or something which is not reachable. after all it is washer and dryer.


Reason of review: Problem with delivery.

Preferred solution: Price reduction.

Lowes Cons: Worst delivery experience, Delivery department not good.

  • Purchasing Washer And Dryer Online
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On Saturday 10/26/2015, I picked up washer from Rosadale , NY store, along with other parts. There was another store having stock of the dryer I requested, I contacted them asked to hold that dryer for me , I wanted to pickup, On sunday morning I went to pick up the dryer, as I needed the haul away and hookup service they charged 20$ extra for hookup service,

Ton 10/28/2015, The dryer got delivered, the service person says, his paperwork does not talk about the washer, hence he cannot install dryer, I asked him I will pay him the service charges, he refused, he moved the new washer/dryer to the second floor, Now I need to call the store and ask for service setup to haulway and hookup again,

What a pathatic expericence for buying appliances.


I think you will find that Lowes and Home Depot don't have warehouses full of appliances. They order from the manufacturer and you are given a delivery date based on their expected delivery time from the manufacturer.

When your order is delayed it is because the manufacturer didn't have the stock to ship.

Next time you need an appliance quickly, buy it from a store that has it in stock. That way you know you will have it when you need it.