We went to Lowe’s on July 3, 2018 to begin the process of having blinds installed in our new home. Since then the process has been a nightmare.
There is absolutely NO communication between the installer and Lowe’s. After the installer measured, he said Lowe’s would have our measurements within an hour, but when we went the next day we were turned away beacause Lowe’s hadn’t received them. When we finally picked our blinds it took TWO HOURS in the store to have them ordered and sign a contract. Our blinds arrived in the mail two weeks later, yet it took another week to hear from installer, and a week after that to have them come out.
When they finally arrived, half the blinds were the wrong size! It was *** to have them reordered (another month long process) and when the installer came out again there were pieces missing and one of the blinds was still too long!! We couldn’t believe the incompetence, inconvenience and lack of response from Lowe’s. We made multiple calls to the store manager and even corporate office with official complaints with promises to receive calls back, which never came.
It is now mid-October ( a whole month after contract expired) and we still don’t gave all the blinds we paid for. We have not even received any kind of call with an apology or so much as a coupon for reimbursement. I paid Lowe’s in full in July and haven’t even been offered a discount!!!
We urge anyone reading this to avoid Lowe’s installation services at all costs!! We definitely will never be using them again!!
Product or Service Mentioned: Lowes Blinds Installation.
Reason of review: Bad quality.