Cupertino, California
Not resolved
Customer service
Product or Service Quality

We had a white vinyl picket fence installed in my front yard about two months ago and here's what they did.

left out screws holding up the fence panels

put black hardware on a white picket fence gate and did not place the post to the fence correctly so the gate is crooked.

Speaking of crooked...the last panel installed the fence post is crooked and the last post was bolted to my wood fence rather than cemented into the ground.

After multiple calls and photos and emails , I got nothing but promises.

An absolutely horrible job!!! No followup and not response. BUYER BEWARE!!! Lowe's does not care about their customers. They sure were responsive when they wanted to sell me a vinyl fence. They bent over backwards and now that they feel their job is done there is no further commitment. If you choose Lowe's for your next very aware that if you have problems with the job you have no recourse. No one will listen and act on your behalf.

Terrible service and contractors who do not know how to do their job.

Please take my word...find yourself a good contractor and stay away from Lowe's!!

Reason of review: poor customer service and bad quality.

Monetary Loss: $3400.

Preferred solution: Let the company propose a solution.

Lowes Cons: Poor treatment of customer.

  • Non Responsive To Repair Requests
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