Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality

I went into a the Lowes store in Etobicoke to be heat vent registers for our new floors. I was looking for an 11.5" x 4.5" size and was told I could only order those online at

I went online and found the item I needed in the exact size and found out I could get them in time for the holidays, (we were hosting the family Christmas). They arrived on Dec 22nd as promised and were the wrong size and won't fit.

So now I have to send them back. The bill and the order clearly show the size I required, and the packaging clearly shows the wrong size as well.

I won't order from anymore

Reason of review: wrong size.

Preferred solution: Let the company propose a solution.

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