Not resolved
Customer service
Discounts and Special Offers
Price Affordability
Value for money

I ordered 2 American Standard Sanoma toilets on line. First I visited the store on Mavis Road, Mississauga and was told by an employee to purchase on line for the 20% discount.

I promptly returned home to order them on line (10% off on each toilet) :). FREE shipping plastered on every page for orders over $49.00. The following day I received an email to pick-up the toilets within 4 business days and promptly called the customer service number provided. The Customer Service Rep explained there was an asterisk (*) next to FREE shipping that excludes anything over 100lbs...this was my responsibility to check.

Angry I asked for the Manager and was passed to Kera Free who began rambling the same information. I advised her it was not up to the customer to check the asterisk if the order went through as a shipping order without prompting the customer to check. There is an additional $80,00 charge for delivery apparently and the savings was only $32.00 ha!!!!!! What a joke!!!!!

She was rude and did not allow me to speak continuing to ramble her trained response. I have never been spoken to in this manner and CANCELLED my order immediately...not trusting at this point in time I awaited the emailed cancellation!!!!

Never again...very rude and no attempt to appease their customer. I am no longer a customer.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $338.

Preferred solution: Deliver product or service ordered.

Lowes Cons: On line customer service is disgusting.

  • terrible service from manufacturer
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It IS up to the customer to read the fine print. Nobody is responsible for steering you in the direction that will save you the most money. Who the *** do you think you are?


you must be an employee


You must be an entitled customer that's too lazy to read.